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Update: Clearance Patient Access Suite Product Update (2025.01)
Scheduled Maintenance
Report for Optum Solutions
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
This product update has been delayed and will now be performed May 20, 2025.
Update
Optum will be performing a scheduled product update for the Clearance Patient Access Suite from 8 p.m. to midnight (CT) on Tuesday, May 6, 2025 (outside of the regular maintenance window).
What is included with this update?
Clearance 2025.01 features the following enhancements:
• Added client selector for multiple clients – The Clearance masthead has been modified to allow for single sign-on toggling of multiple clients when multiple clients are available for selection.
• Updated Clearance User Community URL – The Clearance User Community link has been updated to route to the current https://community.optum.com/home.
• Work Queue and Work Screen updates – Including new banners, statuses, tooltips, and an all new “Estimate” panel.
• Modified “Bill Estimate” icon launch behavior – The “Bill Estimate” icon has slightly new behavior with this release. Now, if the icon has a green checkmark on it (completed status), it launches the new Work Screen Estimate panel. If it does not have the green checkmark on it (all other statuses), Finthrive launches just as it did prior to this release.
• Subscriber now defaults to self in Patient Viewer – The patient relationship now displays as “Self” when the 271 eligibility response does not contain the INS*Y or INS*N segments. This enhancement ensures that the relationship field is always populated and not left open to possible misinterpretation.
• Error added for invalid Realtime Eligibility entry – With this release, users of Realtime Eligibility will see an error when invalid information is entered on the Realtime screen. This enhancement will make it possible to make corrections prior to submission and ensure a valid response from the payer.
• Added ability to tie multiple IDs to one profile – The ability to associate multiple HIS user IDs to a single user profile has been added to Admin. This update eliminates the need to create multiple user profiles instead.
What do you need to do?
• Read the Release Notes (also available in the product after the update).
• Inform your team that these changes are on the way!
What is included with this update?
Clearance 2025.01 features the following enhancements:
• Added client selector for multiple clients – The Clearance masthead has been modified to allow for single sign-on toggling of multiple clients when multiple clients are available for selection.
• Updated Clearance User Community URL – The Clearance User Community link has been updated to route to the current https://community.optum.com/home.
• Work Queue and Work Screen updates – Including new banners, statuses, tooltips, and an all new “Estimate” panel.
• Modified “Bill Estimate” icon launch behavior – The “Bill Estimate” icon has slightly new behavior with this release. Now, if the icon has a green checkmark on it (completed status), it launches the new Work Screen Estimate panel. If it does not have the green checkmark on it (all other statuses), Finthrive launches just as it did prior to this release.
• Subscriber now defaults to self in Patient Viewer – The patient relationship now displays as “Self” when the 271 eligibility response does not contain the INS*Y or INS*N segments. This enhancement ensures that the relationship field is always populated and not left open to possible misinterpretation.
• Error added for invalid Realtime Eligibility entry – With this release, users of Realtime Eligibility will see an error when invalid information is entered on the Realtime screen. This enhancement will make it possible to make corrections prior to submission and ensure a valid response from the payer.
• Added ability to tie multiple IDs to one profile – The ability to associate multiple HIS user IDs to a single user profile has been added to Admin. This update eliminates the need to create multiple user profiles instead.
What do you need to do?
• Read the Release Notes (also available in the product after the update).
• Inform your team that these changes are on the way!
Scheduled
Optum will be performing a scheduled product update for the Clearance Patient Access Suite from 8 p.m. to midnight (CT) on Tuesday, May 6, 2025 (outside of the regular maintenance window).
What is included with this update?
Clearance 2025.01 features the following enhancements:
• Added client selector for multiple clients – The Clearance masthead has been modified to allow for single sign-on toggling of multiple clients when multiple clients are available for selection.
• Updated Clearance User Community URL – The Clearance User Community link has been updated to route to the current https://community.optum.com/home.
• Work Queue and Work Screen updates – Including new banners, statuses, tooltips, and an all new “Estimate” panel.
• Modified “Bill Estimate” icon launch behavior – The “Bill Estimate” icon has slightly new behavior with this release. Now, if the icon has a green checkmark on it (completed status), it launches the new Work Screen Estimate panel. If it does not have the green checkmark on it (all other statuses), Finthrive launches just as it did prior to this release.
• Subscriber now defaults to self in Patient Viewer – The patient relationship now displays as “Self” when the 271 eligibility response does not contain the INS*Y or INS*N segments. This enhancement ensures that the relationship field is always populated and not left open to possible misinterpretation.
• Error added for invalid Realtime Eligibility entry – With this release, users of Realtime Eligibility will see an error when invalid information is entered on the Realtime screen. This enhancement will make it possible to make corrections prior to submission and ensure a valid response from the payer.
• Added ability to tie multiple IDs to one profile – The ability to associate multiple HIS user IDs to a single user profile has been added to Admin. This update eliminates the need to create multiple user profiles instead.
What do you need to do?
• Read the Release Notes (also available in the product after the update).
• Inform your team that these changes are on the way!
REF 17373658
What is included with this update?
Clearance 2025.01 features the following enhancements:
• Added client selector for multiple clients – The Clearance masthead has been modified to allow for single sign-on toggling of multiple clients when multiple clients are available for selection.
• Updated Clearance User Community URL – The Clearance User Community link has been updated to route to the current https://community.optum.com/home.
• Work Queue and Work Screen updates – Including new banners, statuses, tooltips, and an all new “Estimate” panel.
• Modified “Bill Estimate” icon launch behavior – The “Bill Estimate” icon has slightly new behavior with this release. Now, if the icon has a green checkmark on it (completed status), it launches the new Work Screen Estimate panel. If it does not have the green checkmark on it (all other statuses), Finthrive launches just as it did prior to this release.
• Subscriber now defaults to self in Patient Viewer – The patient relationship now displays as “Self” when the 271 eligibility response does not contain the INS*Y or INS*N segments. This enhancement ensures that the relationship field is always populated and not left open to possible misinterpretation.
• Error added for invalid Realtime Eligibility entry – With this release, users of Realtime Eligibility will see an error when invalid information is entered on the Realtime screen. This enhancement will make it possible to make corrections prior to submission and ensure a valid response from the payer.
• Added ability to tie multiple IDs to one profile – The ability to associate multiple HIS user IDs to a single user profile has been added to Admin. This update eliminates the need to create multiple user profiles instead.
What do you need to do?
• Read the Release Notes (also available in the product after the update).
• Inform your team that these changes are on the way!
REF 17373658
This scheduled maintenance affected: Revenue Cycle Management (Clearance Patient Access Suite).